Shipping and Return Policy

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Shipping and Return Policy

Thank you for supporting US manufacturing. We hope you enjoy your DODOcase product as much as we enjoyed making it for you.

Product Specific Details:

  • Customized Products: If you have custom built a DODOcase or added a monogram to a stock product it is NOT eligible for return or exchange. 
  • Non-Customized & Unused Products: Within the first 30 days after purchase, if you are not satisfied or change your mind, we will be happy to provide a refund (excluding shipping).
  • VR Viewers: Unused / unopened viewers can be sent back within 30 days of purchase (excluding shipping).
  • Purchases from 3rd Party Vendors: If your DODOcase product was purchased through a 3rd party retailer, our 30-day warranty does not apply. All returns and exchanges must be made through the retailer you originally purchased your product from.

How to Return or Exchange:

  • Download our Return & Exchange form, fill it out and include it with your return shipment back to us. Click here for the form.
  • If a discount code or coupon code was used at the time of purchase, the discounted amount that you originally paid will be refunded only (not the full retail product price).
  • We ask that you are responsible for all shipping & tracking costs for returns & exchanges.
  • Returns & Exchnages Mailing Address:
    DODOcase, Inc.
    Attn:  Returns Department
    2525 3rd Street
    San Francisco, CA 94107

Import Taxes

Please be aware that International orders may require you to pay import taxes upon receipt. DODOcase is not responsible for paying any additional customs fees or taxes. 


PRODUCT WARRANTY

All DODOcase products carry a 60 day return policy, excluding normal wear and tear. If you notice a defect in your product, or something breaks on your item within 60 days, reach out to us at thenest@dodocase.com  and we'll make it right! 


QUESTIONS & CONCERNS

If you still have questions & concerns, please contact us directly at: thenest@dodocase.com.

For more detailed information or any other questions, please visit our FAQ page.