Shipping & Return Policy
Thank you for supporting US Manufacturing as we hope you enjoy your DODOcase product as much as our craftsmen enjoyed making it for you! If you are not satisfied for any reason, we will be happy to provide a full refund (excluding shipping) for up to 30 days from the original purchase date for any unused and non-customized products. If we receive your request after 30 days, we will issue you a web store credit for the full sub-total amount. If a discount and/or coupon code was used at the time of purchase, that discounted amount will be refunded. The store credit code will never expire as our support staff will be happy to generate this for you. Please note: If the product you purchased or received as a gift includes a custom monogram or was built in our Build-A-DODOcase Customizer, we cannot accept it for returns and ask that you donate it or gift it to someone else who will appreciate it.
**If you bought any products on sale, they are final sale only and may not be returned or exchanged. ** If you have specific questions about this, please reach out to our Support staff!
DODOcase ships via FedEx and US Postal Service domestically and via Royal Mail and FedEx internationally. We update our Facebook and Twitter accounts regularly with shipping updates during periods of heavy demand. We are able to refund the price you paid for the product, but not the shipping costs. Please make sure the returned product is carefully wrapped and provide a tracking number for all return items as we are not responsible for lost DODOcases coming back to our warehouse. We ask that you are responsible for shipping costs and tracking if exchanging or returning a product.
Exchanges: If you would like to exchange an item, please contact us directly at email@example.com or call us at 1-877-920-DODO for more information!
Returns/Exchanges may be shipped to:
Attn: Returns Department
2525 3rd Street
San Francisco, CA 94107
No RA number is needed for a return/exchange but please make sure you include an order number and some personal information in your package so we know how to reach out to you!
What qualifies as “used”? Please see below for specific products:
HARDcover: Once your device (iPhone, Kindle, iPad mini, Nexus 7) has been applied to the adhesive strips on the HARDcover or Slim DODOcase, the product is considered used. If you have not removed the adhesive strip or applied your device to the case, you may return it to us for a store credit or a full refund if it falls within our 30 day window.
Customized Products: Any personal monogrammed and/or customized (Build-A-DODOcase) case is final sale only and cannot be returned. If your name is on it and you don’t know what to do with it, we ask that you kindly donate it to someone else or stow it away on your bookshelf.
DODOcases: If you would like to exchange your DODOcase (iPad Air, mini, 2/3/4, Multi-Angle, Kindle, Nexus) please make sure it is in its original packing and in good condition.
LeatherCraft Collection: All leather goods will vary in color. The bigger the item, the more you may notice natural blemishes to appear over time. Each piece is made from high quality logger’s leather and will develop it’s own unique patina over time and use. Natural scratches are expected due to the rugged softness of the material.
The DODOcase ONE YEAR Manufacturer’s Warranty
DODOcase warrants its products for one year from original purchase date against defects in materials and craftsmanship. This covers unusual wear of the fabric, tears in the binding of the spine, damages due to shipping, cracked bamboo tray or magnet issues. We will happily repair your product after our inspection of it free of charge. We just ask that you get it to us and we will take care of the rest.
The warranty does not cover normal wear and tear, or damage due to accidents, misuse, pets, children, modification, sun damage, monogram fading, or water damage. If you decided to modify your DODOcase, i.e. drill a hole in the back or cut the elastic, this is not covered. If you drop your DODOcase from an unusual height, sorry as this is not covered as well.
The DODOcase One-Year Warranty is limited to our products only (i.e. cases and sleeves). Our warranty does not cover the replacement or repair of a personal electronic device that our product are designed to support.
What is normal wear and tear for a DODOcase?
Your DODOcase will start to wear depending on how you use it day to day. Our cases are meant to resemble books and should be treated as such. We do not claim that our products are un-breakable or impact proof because they are not. If you throw your DODOcase haphazardly in a backpack daily or are extremely rough with it, it will break down faster than usual. Most wear starts around the edges and/or spine where individuals carry and hold their cases the most. Please note that some fabrics will wear faster than others depending on the color and fabric grade. Any questions on normal wear and tear can be directed to our Support Staff at firstname.lastname@example.orgFor more detailed information or any other questions, please visit our FAQ page.